Politique de remboursement

Effective Date: July 16, 2026

At BACHGEARS, every phone case is made to order just for you. Your satisfaction is important to us, and if something isn't right with your order, we'll do everything we reasonably can to make it right.

Eligible Refunds & Replacements

We accept eligible refund and replacement requests within 30 days of delivery.

If your order arrives:

  • Damaged during shipping
  • Defective or faulty
  • Incorrect (wrong item or phone model)
  • With a manufacturing or print-quality issue

please email hello@bachgears.com within 30 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the packaging (if applicable)

Once your claim is reviewed and approved, we'll gladly issue a replacement or refund at no additional cost.

Returns

Because every BACHGEARS product is made to order, we generally do not require approved items to be returned.

Depending on the situation, we may ask you to:

  • Donate the item to a local charity
  • Gift it to someone who can use it
  • Recycle it where possible
  • Dispose of it responsibly if it is damaged beyond use

This helps reduce unnecessary shipping, minimize waste, and support local communities.

Change of Mind

If you've changed your mind after receiving your order, please contact us within 30 days of delivery.

As all of our products are made to order, change-of-mind requests are reviewed on a case-by-case basis. If approved, we'll process your refund without requiring the item to be returned.

Order Changes & Cancellations

Orders may be canceled or modified within 20 hours of purchase. After this period, your order may have been submitted for production and can no longer be canceled or changed.

Refund Processing

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Contact Us

If you have any questions or need assistance with your order, we're here to help.

Email: hello@bachgears.com

We aim to respond to all customer inquiries within 1–2 business days.